The challenge

As workplace transitions to remote working environments were occurring in 2020 due to COVID-19, Conduent agreed to quickly convert the client's corporate-wide, content heavy instructor-led training (ILT) sales training course into a multi-featured, virtual and collaborative learning format Knowledge Connection, Conduent’s cloud-based rapid web development tool and online Learning Platform. The client had an 8-week timeframe for the learning transformation.

The solution

Knowledge Connection was pivotal in advancing program concepts remotely across a larger audience rapidly through its innovative delivery and program distribution framework, user-friendly content creation tools, competence assessment systems, rules-based assignment and tracking, distribution capabilities and extended communication features. Several core capabilities of Knowledge Connection were critical aspects of the solution:

• The ability to assign pre-work activities by enrollment type
• The ability to create a highly customized landing page to distribute program resources such as videos, workbooks, discovery tools, audio books, and general resources
• The ability to rapidly create self-paced blended learning pathways a range of content types as well as virtual peer-to-peer discussion and live instructor coaching sessions
• Tracking and reporting for each learning activity that allowed management to assess participant progress in real-time
• Insights in the instructor dashboard that helped instructors identify opportunities for one participant to mentor another in real-time

The results

Six months after program launch, the Knowledge Connection analytics showed:

• A growing number of new users in each month
• The audience on a whole was equally or more engaged with the content than before the transformation, and was continuing to grow
• Adoption by several roles, including by sales leadership, was significantly greater than expected