The pharmaceutical terminology lookup chatbot was built to support multiple teams of employees within the same functional area in different geographic locations. It enables them to use either a Microsoft Teams chat channel or SMS text on their phone to quickly look up the precise definitions of biological and pharmaceutical terminology that they encounter on the job. Employees can also send a message via the chatbot to suggest additions to the tool. Employee suggestions are reviewed by a subject matter expert before being added

While the chatbot has not yet been rolled out, typical results from chatbot coaching include:

• Increased learner confidence about concepts learned through training
• Continued engagement that supports the application of learning over an extended period of time
• Cost and time savings compared to additional training sessions

Industry: Life Sciences