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Project Summary

Conduent designed and developed an experiential blended learning program to give staff through senior managers in the client's organization hands-on practice with data processes for tax automation. The program includes interactive eLearning, knowledge presentation videos produced by subject matter experts, job aids, team activities and a vILT capstone activity. The program won an Excellence award from the Brandon Hall Group.

Industry: Professional Services

Services We Provided

Learning Content Design and Curation:

Blended
eLearning
Instructor Led / Virtual Instructor Led

The challenge

The client needed to rapidly ramp up its employees on data processes for tax automation. Different employees perform different roles in these processes but they all need awareness.

The solution

Conduent rapidly designed and developed the program around a case study. We used collaboration software to work with a range of subject matter experts. We provided simple procedures for subject matter experts to record video footage demonstrating the software processes. We defined a standard approach for each module and rapidly developed the eLearning modules in the Articulate Rise authoring tool. Because the client uses two tax automation tools for data processing depending on the scenario, we also created a second, similar program for the second tool.

The results

The client was able to launch the program in considerably less time that normal, and employees were better prepared to work with each other and with real client data on the job.

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