Conduent reviewed and consulted extensively on training recommendations and provided a structured process to design and develop trainings from scratch. We restructured legacy processes to ensure efficiency and timeliness in execution and provided training administrative support for resource allocation. We also augmented the business requirements with professional staff support.
Industry: Transportation
- Curriculum Strategy and Transformation
- Learning Governance Planning
- Supplier Management
The challenge
The client was striving to ensure high quality, consistency, and innovation to improve efficiency and timeliness across learning, while meeting compliance with regulatory requirements. This required a streamlined delivery to 750,000 employees in six global, geographically dispersed business units.
The solution
Conduent provided a structured process for training development beginning with analysis, consulting on training recommendation and thorough design sessions. We ensured the client was provided with administrative support for resource allocation. We also implemented staff augmentation to support the client’s business unit needs. For example, Conduent helped supply project management expertise on-site, within the business unit, working directly with their staff. In addition, we reorganized and restructured legacy processes and procedures to ensure efficiency and timeliness in execution.
The results
Conduent ensured uninterrupted delivery of courseware by managing existing learning management system vendors. This included all aspects of the relationship so that the client could allocate resources elsewhere. We also provided consultative skills as needed to support learning initiatives. For example, Conduent supported client search for a replacement LMS by providing expertise in LMS functionality and helping to craft LMS requirements to be used for vendor selection.
