Conduent managed and transformed an enterprise-wide soft-skills training programs which included leadership and management development. We identified expected delivery requirements, best practices, and desired training outcomes for 128,000 employees globally. We evaluated top instructors and ramped-up 30 Conduent instructors for training delivery. We trained employees around cultural competencies with deep content knowledge. We also built a global partnership to scale delivery.
Industry: High Tech
- Instructor Resourcing and Delivery
The challenge
The client needed to substantially reduce delivery resource management costs, particularly those associated with vendor facilitators, while also increasing efficiency and accuracy of class scheduling and fulfillment. A specific need involved the delivery of an enterprise-wide soft-skills training program that included leadership and management curricula.
The solution
Conduent identified and validated the expected delivery requirements and volumes for the training program and related curricula. In addition, we evaluated and ramped up a Conduent Learning group of 30 instructors with more than 275 years of client experience. The instructors provided program leadership with deep content knowledge combined with the client’s “cultural competency." Conduent identified and shared best practices with all of the instructors to drive consistent, high quality, measurable performance. In addition, we helped establish global partnerships to scale delivery.
The results
Conduent helped the client deliver efficient training to more than 55,000 employees globally. This provided the following value for the client:
- Eliminated cumbersome administrative burden
- Enhanced performance data
- Improved quality—highest rated vendor
- Reduced direct spend by more than 12%
- Renewed contract for longer period
