• Instructor Led / Virtual Instructor Led

The challenge

• The client was a large software firm wanting to better position and increase sales of new software products and solutions through their channel partners.
• The large audience of channel partners was global and geographically dispersed.
• The client also wanted to enable knowledge-sharing through cross-regional communities.

The solution

• Conduent designed and developed a virtual classroom event for 800 North American resellers, with five tracks featuring 54 virtual sessions delivered over a 2-week period.
• We provided program management for the event, including logistics, infrastructure, communications, and facilitation
• We managed the production of individual sessions
• We provided the virtual training platform
• We created an asynchronous training module to orient learners to new virtual classroom environment

The results

• Attendees had the opportunity to interact with colleagues and the client’s divisional representatives in the virtual classroom environment.
• The client was able to transform the way their partners learn about initiatives, products, and solutions.
• 2,000,000 fewer miles were traveled.
• Channel partners gained critical solution information in real-time.
• Attendees' interaction was enhanced compared to in-person version.
• The client’s partners learned about initiatives, products, and solutions in innovative ways.
• The project resulted in a repeatable set of development and delivery processes as well as infrastructure for the client's future product rollouts.