Conduent implemented and managed a comprehensive learning solution through virtual classroom events for American resellers of the client's software product. The solution included five tracks and 54 virtual sessions delivered over a two-week period. Conduent was also responsible for overall program management, production of individual sessions, platform training, and asynchronous trainings to orient learners to new virtual classroom events. The results included a significant reduction in travel for learning, enhanced attendee interaction, improved access to information, and repeatable set of development and delivery processes and infrastructure for the client's future product rollouts.
Industry: Technology
- Instructor Led / Virtual Instructor Led
The challenge
- The client was a large software firm wanting to better position and increase sales of new software products and solutions through their channel partners.
- The large audience of channel partners was global and geographically dispersed.
- The client also wanted to enable knowledge-sharing through cross-regional communities.
The solution
- Conduent designed and developed a virtual classroom event for 800 North American resellers, with five tracks featuring 54 virtual sessions delivered over a 2-week period.
- We provided program management for the event, including logistics, infrastructure, communications, and facilitation
- We managed the production of individual sessions
- We provided the virtual training platform
- We created an asynchronous training module to orient learners to new virtual classroom environment
The results
- Attendees had the opportunity to interact with colleagues and the client’s divisional representatives in the virtual classroom environment.
- The client was able to transform the way their partners learn about initiatives, products, and solutions.
- 2,000,000 fewer miles were traveled.
- Channel partners gained critical solution information in real-time.
- Attendees' interaction was enhanced compared to in-person version.
- The client’s partners learned about initiatives, products, and solutions in innovative ways.
- The project resulted in a repeatable set of development and delivery processes as well as infrastructure for the client's future product rollouts.