Conduent analyzed tasks associated with job roles in order to design and develop a blended learning curriculum for 150,000 global employees. We also assigned curricula to ensure that each employee received focused and relevant training; therefore, eliminating training that was not applicable for the job.
Industry: Manufacturing
- Curriculum Strategy and Transformation
- Job role analysis
- Blended
The challenge
The client needed to prepare 20,000-plus geographically dispersed employees in varying roles for the implementation of new enterprise-wide software. They had identified a need to improve time to competency associated with learning and using the new software. In addition to reducing employee time spent in training, the client sought to increase relevance/applicability of training for each employee role.
The solution
Conduent designed and developed a blended training solution, including an online component for use in the classroom training and for self-reference and remediation afterwards. We addressed the role-variation challenge by using job analysis to identify and document the common tasks each job/employee role performs with the software. This allowed for a modular curriculum based on tasks linked to specific job roles. Conduent assigned training to ensure each employee received focused, relevant training, and eliminated training that was not applicable to the job.
The results
Conduent helped the client reduce employee time spent in training by reducing the employee training time from 40 hours to 4–32 hours, with 70% of employees requiring only 4 hours of training. In addition, time-to-competency and costs, including time away from production, decreased significantly.
