Evaluated the client’s existing learning organization and provided strategic recommendation to successfully manage diverse learning functions amid changing US Healthcare market and related reforms. Based on Conduent’s recommendation, the client centralized their learning team. Conduent then created a Learning Governance Council of business leaders to improve alignment and response to changing needs, develop key learning professionals into better strategic business partners, and implement a demand management system to monitor and maintain new productivity targets.
Industry: Life Sciences
- Learning Governance Planning
The challenge
The client was experiencing rising costs and a more competitive landscape due to the US Healthcare Reform Act mandates for better efficiency and productivity gains across the entire enterprise. In addition, the changing market required different and additional competencies among the workforce.
The solution
Conduent conducted an Enterprise Learning Performance Assessment (ELPA) and identified areas for improvement across their corporate learning function. Our team recommended and implemented the centralization of the client's learning team; creation of a Learning Governance Council of business leaders to improve alignment with ever changing business needs; and the development of key learning professionals into better strategic business partners while implementing a demand management system to monitor and maintain new productivity targets.
The results
Conduent helped secure projected savings of $4 million for this client due to greater efficiency and less headcount with the new centralized learning team. The result realized more cost-effective outsourcing with an expected increase in staff utilization by 40%.
