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Increased customer care skills through interactive microlearning

Project Summary

Conduent used 2D animated characters, interactive elements and voiceover in a video-style microlearning. This microlearning can be consumed during a break in the workflow, provide reinforcement of concepts, or as part of a blended learning program.

Industry: Life Sciences

Learning Content Design and Curation:
  • Microlearning

The challenge

The client wanted to convey key concepts as a short burst of information, and wanted to engage the audience so they cannot consume it passively.


The solution

Conduent Learning Solutions designed a visually engaging microlearning that contains click-to-reveal interactions in the form of speech bubbles. We built this interactive video-style module in Articulate Storyline.


The results

The microlearning resulted in increased awareness of the concepts presented.