Conduent redesigned curricula, managed content, and developed content to train new hires for key consumer-facing roles. We created efficient content delivery strategies for front-line employees and management. We also implemented a global learning management system to manage back-office tasks, facilities, logistics, fulfillment, staffing, and registration.
Industry: Transportation
- Instructor Resourcing and Delivery
- Vendor Sourcing
The challenge
The client wanted to effectively develop and deploy learning to train new hires and groom future managers. This included the creation of a new learning strategy for training retail customer service and service-center personnel that accommodated a global growth strategy. In addition, the client wanted to implement a new strategies to improve talent management and development.
The solution
Conduent redesigned client curricula and managed and developed content to train new hires for key consumer-facing roles. This involved efficient content delivery strategies for front-line employees and management. Conduent provided learning administration and back-office management of facilities, logistics, fulfillment, staffing, registration, and reporting. In addition, Conduent implemented a global learning management system to 15-plus countries.
The results
Conduent helped the client reduce costs by:
- Driving efficiencies by rapidly assuming back-office administration and vendor management
- Implementing content evaluation to improve learning effectiveness
- Implementing standards and processes to ensure consistency in learner experiences
- Introducing long-term savings with real business value
