• Rapid Workflow Analysis

• Workflow Learning

The challenge

The client desired a transformation of their clinical, regulatory, and quality processes to drive speed and cost efficiency within R&D. This required the implementation of a cloud-based integrated system to manage their end-to-end processes with related content, data, and workflows. The client challenges included:

• Existing training resources that lacked context between system tasks and business process.
• Upfront training delivered too far in advance of when employees needed to apply it, which led to a high “forgetting curve”
• Perceived lack of relevancy of existing training to user roles
• No time for practice and limited support for employees on the job
• Simultaneous system implementation of multiple modules
• Rapid updates to content on the cloud-based system based on new features and functionality

The solution

Conduent provided a strategic partnership for integrated life sciences content management that included blended workflow learning design anchored by a learning portal that supported employees’ learning needs in the flow of work. The process included content organized by workflow, connecting system tasks to the work being performed. This provided multi-layered digital and performance support that enabled employees to drill down to deeper levels of support as required and apply to their work in real-time.

The results

Conduent helped the client lower their cost of training by reducing upfront in-person training requirements. The product also reduced errors and increased speed to effective performance by delivering learning at point of need in context of work. Overall, improved adoption and employee satisfaction was established with new system and business processes.